At MDTV we put the customer first. We are committed to delivering a consistent first class service. Our Customer Services Representatives (CSRs) are based at our head office in Wokingham. They are not only fully trained in how to deliver efficient service but also spend time in the field to see our systems and engineers working, giving them a comprehensive understanding of the day-to-day problems encountered on the ground.
Our software systems are fully integrated between our customer services, engineering and financial functions. This system enables our CSRs to track the progress of the work for our engineer and the spare parts they have available on their van stock. This ensures a flexible and properly equipped response to emergency repairs.
Our customer services team are here to help and welcome customer feedback to enable continued improvement to our processes.